SHIPPING & TRACKING
1. We provide shipping services according to the destination and available transportation options. Shipping times, methods, carriers, and costs may vary depending on the destination and available services.
2. Orders are typically processed within 1–3 business days after payment has been successfully verified.
Orders are not processed on weekends or public holidays.
3. Estimated delivery time is approximately 3–7 business days after shipment, depending on the destination and carrier operations.
4. Orders may be shipped using available delivery carriers selected according to destination, package requirements, and transportation availability.
5. Shipping carriers provide package transportation and delivery services according to the applicable destination and service selected.
6. Once your order has been shipped, you may receive a shipping confirmation containing tracking information, when available.
7. Applicable shipping charges, if any, will be clearly displayed during checkout before payment is completed.
8. Customers are responsible for providing complete and accurate shipping information when placing an order.
We are not responsible for delivery delays or additional expenses resulting from:
Incorrect or incomplete shipping addresses.
Customer unavailability to receive the package.
Carrier delays caused by weather, natural disasters, or other circumstances beyond our reasonable control.
9. If your package is lost or arrives damaged, please contact customer service as soon as possible. Assistance will be provided in communicating with the applicable shipping carrier when necessary.
10. Packages returned due to an incorrect address provided by the customer, refusal of delivery, or failure to receive the package may require additional shipping charges before reshipment.
11. Shipping availability and delivery options will be displayed during checkout based on the applicable destination.
12. Customers may use the customer service contact channels available on sogevo.it.com for shipping-related questions.